FAQ

1. Who are HNF's patients?

HNF provides home care services to anyone with medical conditions that require nursing, medical and/or therapy care. Our patients comprise of mainly the elderly, the financially challenged, and the homebound. They have at least three to five co-morbidities and suffer from chronic ailments such as stroke, heart disease, high blood pressure and diabetes.

2. How do I engage HNF’s services?

We accept referrals from hospitals, polyclinics, general practitioners, and medical social workers. You may also contact us directly at tel. no. 6854 5500/55 or via email This email address is being protected from spambots. You need JavaScript enabled to view it..

3. How soon will my case be assessed once a referral is made?

We will contact you and/or your family members once we receive the referral. After which, we will arrange the first home visit to assess your case.

4. How often will the home visits be?

It depends on your condition and needs, and your caregiver’s nursing ability. We will advise you accordingly after we have assessed your case.

5. How long will the service last?

It varies according to your condition and the type of care required. Your case will be periodically reviewed to determine your needs and whether your care goals have been achieved.

6. Does HNF conduct home visits during weekends and public holidays?

HNF operates on a 5-day work week. Our operating hours are:

Monday to Thursday 8.00am – 5.30pm
Friday 8.00am – 5.00pm
We are closed on weekends and public holidays.

We will provide you with a list of private nursing agencies* to contact in case of emergency after office hours and during weekends and public holidays. You may wish to contact these private agencies for fee enquiry.

*Please note that HNF is not affiliated to these private agencies.

7. Can I plan the home visit schedule?

Yes. We will discuss with you the time and date of service. Do inform us if you are admitted to a hospital or nursing home.

8. Can I change the time or date of the services?

Yes. You can contact our Call Centre at tel. no. 6854 5500/55 at least one day in advance of your scheduled home visit to notify us of any changes.

9. Can I voluntarily discontinue the services during the period of care?

While you can discontinue our services, we strongly encourage you to discuss the matter with our nurse, doctor or therapist who understands your condition well, before doing so. Do keep in mind that a new referral is required to re-activate any discontinued services.

10. As a caregiver, what should I do if I encounter any of the following scenarios when caring for the patient?

  • Deterioration in patient’s condition
  • Patient develops new symptoms or discomfort (e.g. fever, pain, vomiting)
  • Worsening wounds
  • Blocked/ pulled out feeding tubes that require troubleshooting
  • Blocked/ slipped out urinary tubes
  • Questions on use of medications

You can contact our Call Centre (Nursing) at tel. no. 6854 7742. Our Senior Staff Nurse on duty who will advise you on the appropriate actions to take.